/* =====================================================
   IGC/IDE-SP Sistema de Atendimento
   Identidade Visual Institucional
   ===================================================== */

/* Variáveis de Design */
:root {
  /* Paleta Institucional IGC/IDE-SP */
  --igc-azul-escuro: #1a1a1a;
  --igc-azul-medio: #333333;
  --igc-azul-claro: #666666;
  --igc-azul-suave: #f2f2f2;
  --igc-verde-sp: #2e7d32;
  --igc-verde-claro: #e8f5e9;
  --igc-vermelho: #c62828;
  --igc-vermelho-claro: #ffebee;
  --igc-amarelo: #f57f17;
  --igc-amarelo-claro: #fff8e1;
  --igc-laranja: #e65100;
  --igc-cinza-escuro: #2c3e50;
  --igc-cinza-medio: #546e7a;
  --igc-cinza-claro: #90a4ae;
  --igc-cinza-bg: #f5f7fa;
  --igc-cinza-borda: #cfd8dc;
  --igc-branco: #ffffff;

  /* Tipografia */
  --font-primary: 'Source Sans Pro', 'Open Sans', 'Segoe UI', sans-serif;
  --font-mono: 'Courier New', monospace;

  /* Espaçamentos */
  --radius-sm: 4px;
  --radius-md: 8px;
  --radius-lg: 12px;
  --radius-xl: 16px;

  /* Sombras */
  --shadow-sm: 0 1px 3px rgba(0,0,0,0.08);
  --shadow-md: 0 4px 12px rgba(0,0,0,0.10);
  --shadow-lg: 0 8px 24px rgba(0,0,0,0.13);

  /* Transições */
  --transition: all 0.2s ease;
}

/* ===================== RESET & BASE ===================== */
*, *::before, *::after {
  box-sizing: border-box;
  margin: 0;
  padding: 0;
}

html {
  font-size: 16px;
  scroll-behavior: smooth;
}

body {
  font-family: var(--font-primary);
  background-color: var(--igc-cinza-bg);
  color: var(--igc-cinza-escuro);
  line-height: 1.6;
  min-height: 100vh;
}

a {
  color: var(--igc-azul-medio);
  text-decoration: none;
  transition: var(--transition);
}

a:hover {
  color: var(--igc-azul-claro);
  text-decoration: underline;
}

img {
  max-width: 100%;
  height: auto;
}

/* ===================== BARRA GOV.SP (topo) ===================== */
.barra-gov {
  background: var(--igc-cinza-escuro);
  padding: 6px 0;
  font-size: 12px;
  color: rgba(255,255,255,0.85);
}

.barra-gov .container {
  display: flex;
  align-items: center;
  justify-content: space-between;
}

.barra-gov span {
  letter-spacing: 0.5px;
  font-weight: 500;
  font-size: 11px;
  text-transform: uppercase;
}

.barra-gov .barra-links {
  display: flex;
  gap: 16px;
}

.barra-gov .barra-links a {
  color: rgba(255,255,255,0.75);
  font-size: 11px;
  text-transform: uppercase;
  letter-spacing: 0.3px;
}

.barra-gov .barra-links a:hover {
  color: #fff;
  text-decoration: none;
}

.barra-gov-logo {
  height: 22px;
  margin-right: 8px;
  vertical-align: middle;
}

/* ===================== CABEÇALHO ===================== */
.header {
  background: var(--igc-branco);
  box-shadow: 0 2px 8px rgba(0,0,0,0.08);
  border-bottom: 3px solid var(--igc-azul-medio);
  position: sticky;
  top: 0;
  z-index: 100;
}

.header-inner {
  padding: 14px 0;
}

.header-inner .container {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 16px;
}

.header-brand {
  display: flex;
  align-items: center;
  gap: 16px;
}

.header-logo-wrapper {
  background: transparent;
  border-radius: var(--radius-md);
  padding: 8px 12px;
  display: flex;
  align-items: center;
  justify-content: center;
  min-width: 60px;
}

.header-logo-img {
  height: 44px;
  border-radius: var(--radius-sm);
  display: block;
}

.header-logo-text {
  font-size: 22px;
  font-weight: 900;
  color: var(--igc-azul-escuro);
  letter-spacing: -0.5px;
  line-height: 1;
}

.header-logo-text span {
  font-size: 10px;
  font-weight: 400;
  letter-spacing: 2px;
  display: block;
  opacity: 0.85;
  margin-top: 1px;
  text-transform: uppercase;
}

.header-divider {
  width: 2px;
  height: 44px;
  background: var(--igc-cinza-borda);
  border-radius: 1px;
}

.header-info {
  display: flex;
  flex-direction: column;
}

.header-title {
  font-size: 18px;
  font-weight: 700;
  color: var(--igc-azul-escuro);
  line-height: 1.2;
  letter-spacing: -0.2px;
}

.header-subtitle {
  font-size: 13px;
  color: var(--igc-cinza-medio);
  margin-top: 2px;
}

.header-nav {
  display: flex;
  align-items: center;
  gap: 6px;
}

.nav-btn {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  padding: 8px 14px;
  border-radius: var(--radius-md);
  font-size: 13px;
  font-weight: 500;
  color: var(--igc-cinza-escuro);
  background: var(--igc-cinza-bg);
  transition: var(--transition);
  border: 1px solid transparent;
  cursor: pointer;
  text-decoration: none;
}

.nav-btn:hover {
  background: var(--igc-azul-suave);
  color: var(--igc-azul-medio);
  text-decoration: none;
}

.nav-btn.active {
  background: var(--igc-azul-suave);
  color: var(--igc-azul-medio);
  border-color: var(--igc-azul-claro);
}

.nav-btn.nav-admin {
  background: #fff8e1;
  color: #f57f17;
  border-color: #ffe082;
}

.nav-btn.nav-admin:hover {
  background: #fff3e0;
  color: #e65100;
}

/* ===================== CONTAINER ===================== */
.container {
  max-width: 1100px;
  margin: 0 auto;
  padding: 0 24px;
}

/* ===================== HERO / BANNER ===================== */
.hero {
  background: var(--igc-cinza-bg);
  padding: 48px 0 40px;
  color: var(--igc-cinza-escuro);
  position: relative;
  overflow: hidden;
  border-bottom: 1px solid var(--igc-cinza-borda);
}

.hero::before {
  content: '';
  position: absolute;
  top: -60px;
  right: -60px;
  width: 300px;
  height: 300px;
  background: rgba(0,0,0,0.03);
  border-radius: 50%;
}

.hero::after {
  content: '';
  position: absolute;
  bottom: -80px;
  right: 120px;
  width: 200px;
  height: 200px;
  background: rgba(0,0,0,0.02);
  border-radius: 50%;
}

.hero .container {
  position: relative;
  z-index: 1;
}

.hero-badge {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  background: var(--igc-azul-suave);
  border: 1px solid var(--igc-azul-claro);
  border-radius: 20px;
  padding: 4px 12px;
  font-size: 12px;
  font-weight: 500;
  color: var(--igc-azul-medio);
  margin-bottom: 14px;
  letter-spacing: 0.3px;
}

.hero h1 {
  font-size: 28px;
  font-weight: 700;
  line-height: 1.25;
  margin-bottom: 10px;
  letter-spacing: -0.3px;
  color: var(--igc-azul-escuro);
}

.hero p {
  font-size: 16px;
  color: var(--igc-cinza-medio);
  max-width: 560px;
  margin-bottom: 28px;
  line-height: 1.6;
}

.hero-actions {
  display: flex;
  gap: 12px;
  flex-wrap: wrap;
}

/* ===================== CARTÕES DE SERVIÇO (home) ===================== */
.service-cards {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(200px, 1fr));
  gap: 14px;
  margin-top: 32px;
  padding-bottom: 8px;
}

.service-card {
  background: var(--igc-branco);
  border-radius: var(--radius-lg);
  padding: 20px 18px;
  display: flex;
  flex-direction: column;
  align-items: flex-start;
  gap: 8px;
  cursor: pointer;
  border: 2px solid transparent;
  box-shadow: var(--shadow-sm);
  transition: var(--transition);
  text-decoration: none;
  color: var(--igc-cinza-escuro);
}

.service-card:hover {
  border-color: var(--igc-azul-claro);
  box-shadow: var(--shadow-md);
  transform: translateY(-2px);
  text-decoration: none;
  color: var(--igc-cinza-escuro);
}

.service-card .scard-icon {
  width: 42px;
  height: 42px;
  border-radius: var(--radius-md);
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 20px;
  margin-bottom: 4px;
}

.service-card .scard-title {
  font-size: 14px;
  font-weight: 600;
  line-height: 1.3;
}

.service-card .scard-desc {
  font-size: 12px;
  color: var(--igc-cinza-medio);
  line-height: 1.4;
}

/* ===================== BOTÕES ===================== */
.btn {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 7px;
  padding: 10px 20px;
  border-radius: var(--radius-md);
  font-size: 14px;
  font-weight: 600;
  cursor: pointer;
  border: none;
  transition: var(--transition);
  text-decoration: none;
  line-height: 1.4;
  white-space: nowrap;
}

.btn:disabled {
  opacity: 0.55;
  cursor: not-allowed;
}

.btn-primary {
  background: var(--igc-azul-medio);
  color: var(--igc-branco);
}

.btn-primary:hover:not(:disabled) {
  background: var(--igc-azul-escuro);
  color: var(--igc-branco);
  text-decoration: none;
  box-shadow: 0 4px 14px rgba(0,0,0,0.35);
}

.btn-secondary {
  background: var(--igc-branco);
  color: var(--igc-azul-medio);
  border: 1.5px solid var(--igc-azul-medio);
}

.btn-secondary:hover:not(:disabled) {
  background: var(--igc-azul-suave);
  color: var(--igc-azul-escuro);
  text-decoration: none;
}

.btn-outline {
  background: transparent;
  color: var(--igc-azul-medio);
  border: 1.5px solid var(--igc-azul-medio);
}

.btn-outline:hover:not(:disabled) {
  background: var(--igc-azul-suave);
  text-decoration: none;
}

.btn-success {
  background: var(--igc-verde-sp);
  color: var(--igc-branco);
}

.btn-success:hover:not(:disabled) {
  background: #1b5e20;
  color: var(--igc-branco);
  text-decoration: none;
}

.btn-danger {
  background: var(--igc-vermelho);
  color: var(--igc-branco);
}

.btn-danger:hover:not(:disabled) {
  background: #b71c1c;
  color: var(--igc-branco);
  text-decoration: none;
}

.btn-warning {
  background: var(--igc-amarelo);
  color: var(--igc-branco);
}

.btn-warning:hover:not(:disabled) {
  background: #e65100;
  color: var(--igc-branco);
  text-decoration: none;
}

.btn-ghost {
  background: transparent;
  color: var(--igc-cinza-medio);
  border: 1.5px solid var(--igc-cinza-borda);
}

.btn-ghost:hover:not(:disabled) {
  background: var(--igc-cinza-bg);
  color: var(--igc-cinza-escuro);
  text-decoration: none;
}

.btn-lg {
  padding: 13px 26px;
  font-size: 15px;
}

.btn-sm {
  padding: 6px 12px;
  font-size: 12px;
}

.btn-icon {
  padding: 8px;
  min-width: 36px;
  min-height: 36px;
}

/* ===================== FORMULÁRIOS ===================== */
.form-group {
  margin-bottom: 20px;
}

.form-label {
  display: block;
  font-size: 14px;
  font-weight: 600;
  color: var(--igc-cinza-escuro);
  margin-bottom: 6px;
}

.form-label .required {
  color: var(--igc-vermelho);
  margin-left: 2px;
}

.form-hint {
  font-size: 12px;
  color: var(--igc-cinza-medio);
  margin-top: 4px;
}

.form-control {
  width: 100%;
  padding: 10px 14px;
  border: 1.5px solid var(--igc-cinza-borda);
  border-radius: var(--radius-md);
  font-size: 14px;
  font-family: var(--font-primary);
  color: var(--igc-cinza-escuro);
  background: var(--igc-branco);
  transition: var(--transition);
  outline: none;
}

.form-control:focus {
  border-color: var(--igc-azul-claro);
  box-shadow: 0 0 0 3px rgba(45,126,196,0.12);
}

.form-control:invalid:not(:placeholder-shown) {
  border-color: var(--igc-vermelho);
}

.form-control::placeholder {
  color: #b0bec5;
}

textarea.form-control {
  resize: vertical;
  min-height: 120px;
}

select.form-control {
  cursor: pointer;
}

.form-row {
  display: grid;
  grid-template-columns: repeat(2, 1fr);
  gap: 16px;
}

/* Upload de prints */
.upload-area {
  border: 2px dashed var(--igc-cinza-borda);
  border-radius: var(--radius-lg);
  padding: 28px 20px;
  text-align: center;
  cursor: pointer;
  transition: var(--transition);
  background: var(--igc-cinza-bg);
}

.upload-area:hover,
.upload-area.dragover {
  border-color: var(--igc-azul-claro);
  background: var(--igc-azul-suave);
}

.upload-area .upload-icon {
  font-size: 36px;
  display: block;
  margin-bottom: 8px;
  opacity: 0.6;
}

.upload-area p {
  font-size: 13px;
  color: var(--igc-cinza-medio);
}

.upload-area p strong {
  color: var(--igc-azul-medio);
}

.uploads-preview {
  display: flex;
  flex-wrap: wrap;
  gap: 10px;
  margin-top: 12px;
}

.upload-thumb {
  position: relative;
  width: 88px;
  height: 88px;
  border-radius: var(--radius-md);
  overflow: hidden;
  border: 2px solid var(--igc-cinza-borda);
  box-shadow: var(--shadow-sm);
}

.upload-thumb img {
  width: 100%;
  height: 100%;
  object-fit: cover;
}

.upload-thumb .remove-btn {
  position: absolute;
  top: 2px;
  right: 2px;
  background: rgba(198,40,40,0.88);
  color: white;
  border: none;
  border-radius: 50%;
  width: 20px;
  height: 20px;
  font-size: 12px;
  cursor: pointer;
  display: flex;
  align-items: center;
  justify-content: center;
  line-height: 1;
  transition: var(--transition);
}

.upload-thumb .remove-btn:hover {
  background: var(--igc-vermelho);
}

/* ===================== CARDS / PAINÉIS ===================== */
.card {
  background: var(--igc-branco);
  border-radius: var(--radius-lg);
  box-shadow: var(--shadow-sm);
  overflow: hidden;
}

.card-header {
  padding: 18px 24px 14px;
  border-bottom: 1px solid var(--igc-cinza-borda);
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
}

.card-title {
  font-size: 16px;
  font-weight: 700;
  color: var(--igc-azul-escuro);
  display: flex;
  align-items: center;
  gap: 8px;
}

.card-body {
  padding: 24px;
}

.card-footer {
  padding: 14px 24px;
  border-top: 1px solid var(--igc-cinza-borda);
  background: var(--igc-cinza-bg);
}

/* ===================== BADGES / PILLS ===================== */
.badge {
  display: inline-flex;
  align-items: center;
  gap: 4px;
  padding: 3px 10px;
  border-radius: 20px;
  font-size: 11.5px;
  font-weight: 600;
  white-space: nowrap;
  letter-spacing: 0.2px;
}

.badge-aberto { background: #eeeeee; color: #333333; }
.badge-em_atendimento { background: #fff3e0; color: #e65100; }
.badge-aguardando_usuario { background: #f3e5f5; color: #7b1fa2; }
.badge-escalado { background: #fce4ec; color: #c62828; }
.badge-resolvido { background: #e8f5e9; color: #2e7d32; }
.badge-fechado { background: #eceff1; color: #455a64; }

.badge-baixa { background: #e8f5e9; color: #2e7d32; }
.badge-media { background: #fff8e1; color: #f57f17; }
.badge-alta { background: #fff3e0; color: #e65100; }
.badge-critica { background: #fce4ec; color: #c62828; }

/* ===================== TABELA ===================== */
.table-responsive {
  overflow-x: auto;
  border-radius: var(--radius-md);
}

.table {
  width: 100%;
  border-collapse: collapse;
  font-size: 14px;
}

.table th {
  background: var(--igc-cinza-bg);
  color: var(--igc-cinza-medio);
  font-weight: 600;
  font-size: 12px;
  text-transform: uppercase;
  letter-spacing: 0.5px;
  padding: 11px 14px;
  text-align: left;
  border-bottom: 2px solid var(--igc-cinza-borda);
  white-space: nowrap;
}

.table td {
  padding: 12px 14px;
  border-bottom: 1px solid var(--igc-cinza-borda);
  vertical-align: middle;
  color: var(--igc-cinza-escuro);
}

.table tr:last-child td {
  border-bottom: none;
}

.table tbody tr:hover {
  background: #f7f7f7;
}

.table tr.escalado-row {
  background: #fff8f8;
}

/* ===================== ALERTAS ===================== */
.alert {
  padding: 14px 18px;
  border-radius: var(--radius-md);
  font-size: 14px;
  display: flex;
  align-items: flex-start;
  gap: 10px;
  margin-bottom: 16px;
}

.alert-icon {
  font-size: 18px;
  flex-shrink: 0;
  margin-top: 1px;
}

.alert-info {
  background: var(--igc-azul-suave);
  border-left: 4px solid var(--igc-azul-claro);
  color: var(--igc-azul-escuro);
}

.alert-success {
  background: var(--igc-verde-claro);
  border-left: 4px solid var(--igc-verde-sp);
  color: var(--igc-verde-sp);
}

.alert-warning {
  background: var(--igc-amarelo-claro);
  border-left: 4px solid var(--igc-amarelo);
  color: #5d4037;
}

.alert-danger {
  background: var(--igc-vermelho-claro);
  border-left: 4px solid var(--igc-vermelho);
  color: var(--igc-vermelho);
}

/* ===================== MODAL ===================== */
.modal-overlay {
  position: fixed;
  inset: 0;
  background: rgba(0,0,0,0.55);
  display: flex;
  align-items: center;
  justify-content: center;
  z-index: 1000;
  padding: 20px;
  opacity: 0;
  visibility: hidden;
  transition: opacity 0.2s ease, visibility 0.2s ease;
}

.modal-overlay.active {
  opacity: 1;
  visibility: visible;
}

.modal {
  background: var(--igc-branco);
  border-radius: var(--radius-xl);
  box-shadow: var(--shadow-lg);
  max-width: 640px;
  width: 100%;
  max-height: 90vh;
  overflow-y: auto;
  transform: scale(0.95) translateY(10px);
  transition: transform 0.2s ease;
}

.modal-overlay.active .modal {
  transform: scale(1) translateY(0);
}

.modal-header {
  padding: 20px 24px 16px;
  border-bottom: 1px solid var(--igc-cinza-borda);
  display: flex;
  align-items: center;
  justify-content: space-between;
  position: sticky;
  top: 0;
  background: var(--igc-branco);
  border-radius: var(--radius-xl) var(--radius-xl) 0 0;
  z-index: 1;
}

.modal-header h3 {
  font-size: 17px;
  font-weight: 700;
  color: var(--igc-azul-escuro);
  display: flex;
  align-items: center;
  gap: 8px;
}

.modal-close {
  width: 32px;
  height: 32px;
  border-radius: 50%;
  border: none;
  background: var(--igc-cinza-bg);
  cursor: pointer;
  font-size: 16px;
  display: flex;
  align-items: center;
  justify-content: center;
  color: var(--igc-cinza-medio);
  transition: var(--transition);
}

.modal-close:hover {
  background: var(--igc-cinza-borda);
  color: var(--igc-cinza-escuro);
}

.modal-body {
  padding: 20px 24px;
}

.modal-footer {
  padding: 16px 24px;
  border-top: 1px solid var(--igc-cinza-borda);
  display: flex;
  justify-content: flex-end;
  gap: 10px;
  background: var(--igc-cinza-bg);
  border-radius: 0 0 var(--radius-xl) var(--radius-xl);
}

/* ===================== TOAST NOTIFICATIONS ===================== */
.toast-container {
  position: fixed;
  top: 80px;
  right: 20px;
  z-index: 2000;
  display: flex;
  flex-direction: column;
  gap: 10px;
  pointer-events: none;
}

.toast {
  background: var(--igc-branco);
  border-radius: var(--radius-md);
  padding: 12px 16px;
  box-shadow: var(--shadow-lg);
  font-size: 13.5px;
  display: flex;
  align-items: center;
  gap: 10px;
  min-width: 280px;
  max-width: 380px;
  pointer-events: all;
  animation: slideIn 0.3s ease, fadeOut 0.4s ease 3.5s forwards;
  border-left: 4px solid var(--igc-azul-claro);
}

.toast.toast-success { border-color: var(--igc-verde-sp); }
.toast.toast-error { border-color: var(--igc-vermelho); }
.toast.toast-warning { border-color: var(--igc-amarelo); }

@keyframes slideIn {
  from { transform: translateX(50px); opacity: 0; }
  to { transform: translateX(0); opacity: 1; }
}

@keyframes fadeOut {
  from { opacity: 1; }
  to { opacity: 0; height: 0; padding: 0; margin: 0; overflow: hidden; }
}

/* ===================== HISTÓRICO ===================== */
.historico-timeline {
  display: flex;
  flex-direction: column;
  gap: 0;
}

.historico-item {
  display: flex;
  gap: 14px;
  padding-bottom: 20px;
  position: relative;
}

.historico-item:last-child {
  padding-bottom: 0;
}

.historico-item:last-child .historico-linha {
  display: none;
}

.historico-dot {
  width: 34px;
  height: 34px;
  border-radius: 50%;
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 14px;
  flex-shrink: 0;
  z-index: 1;
  background: var(--igc-azul-suave);
  color: var(--igc-azul-medio);
  border: 2px solid var(--igc-azul-claro);
}

.historico-linha {
  position: absolute;
  left: 16px;
  top: 34px;
  bottom: 0;
  width: 2px;
  background: var(--igc-cinza-borda);
}

.historico-content {
  flex: 1;
  padding-top: 5px;
}

.historico-acao {
  font-size: 13.5px;
  font-weight: 500;
  color: var(--igc-cinza-escuro);
}

.historico-meta {
  font-size: 11.5px;
  color: var(--igc-cinza-claro);
  margin-top: 2px;
}

/* ===================== SEÇÃO PRINCIPAL ===================== */
.main-content {
  padding: 32px 0 48px;
}

.section-title {
  font-size: 20px;
  font-weight: 700;
  color: var(--igc-azul-escuro);
  margin-bottom: 6px;
  display: flex;
  align-items: center;
  gap: 8px;
}

.section-subtitle {
  font-size: 14px;
  color: var(--igc-cinza-medio);
  margin-bottom: 24px;
}

/* ===================== STEPS / PROGRESSO ===================== */
.steps-bar {
  display: flex;
  align-items: center;
  gap: 0;
  margin-bottom: 28px;
}

.step {
  display: flex;
  align-items: center;
  gap: 8px;
  flex: 1;
}

.step-circle {
  width: 32px;
  height: 32px;
  border-radius: 50%;
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 13px;
  font-weight: 700;
  background: var(--igc-cinza-borda);
  color: var(--igc-cinza-medio);
  flex-shrink: 0;
  transition: var(--transition);
  border: 2px solid var(--igc-cinza-borda);
}

.step.active .step-circle {
  background: var(--igc-azul-medio);
  color: var(--igc-branco);
  border-color: var(--igc-azul-medio);
}

.step.done .step-circle {
  background: var(--igc-verde-sp);
  color: var(--igc-branco);
  border-color: var(--igc-verde-sp);
}

.step-label {
  font-size: 12.5px;
  font-weight: 500;
  color: var(--igc-cinza-medio);
}

.step.active .step-label {
  color: var(--igc-azul-medio);
  font-weight: 600;
}

.step.done .step-label {
  color: var(--igc-verde-sp);
}

.step-connector {
  flex: 1;
  height: 2px;
  background: var(--igc-cinza-borda);
  margin: 0 8px;
}

.step-connector.done {
  background: var(--igc-verde-sp);
}

/* ===================== PROTOCOLO BOX ===================== */
.protocolo-box {
  background: linear-gradient(135deg, var(--igc-azul-suave), #e6e6e6);
  border: 2px solid var(--igc-azul-claro);
  border-radius: var(--radius-lg);
  padding: 28px 24px;
  text-align: center;
}

.protocolo-box .protocolo-number {
  font-size: 28px;
  font-weight: 900;
  color: var(--igc-azul-escuro);
  letter-spacing: 2px;
  margin: 8px 0;
}

.protocolo-box .protocolo-label {
  font-size: 13px;
  color: var(--igc-cinza-medio);
  font-weight: 500;
  text-transform: uppercase;
  letter-spacing: 0.5px;
}

.protocolo-box .protocolo-hint {
  font-size: 12px;
  color: var(--igc-cinza-medio);
  margin-top: 8px;
  display: flex;
  align-items: center;
  justify-content: center;
  gap: 5px;
}

/* ===================== ESTATÍSTICAS (admin) ===================== */
.stats-grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(180px, 1fr));
  gap: 14px;
  margin-bottom: 28px;
}

.stat-card {
  background: var(--igc-branco);
  border-radius: var(--radius-lg);
  padding: 18px 20px;
  box-shadow: var(--shadow-sm);
  border-left: 4px solid var(--igc-azul-claro);
}

.stat-card.stat-aberto { border-color: #333333; }
.stat-card.stat-atendimento { border-color: #e65100; }
.stat-card.stat-escalado { border-color: #c62828; }
.stat-card.stat-resolvido { border-color: #2e7d32; }

.stat-number {
  font-size: 32px;
  font-weight: 800;
  color: var(--igc-azul-escuro);
  line-height: 1;
}

.stat-label {
  font-size: 12.5px;
  font-weight: 500;
  color: var(--igc-cinza-medio);
  margin-top: 4px;
  text-transform: uppercase;
  letter-spacing: 0.3px;
}

/* ===================== SEARCH ===================== */
.search-bar {
  position: relative;
}

.search-bar input {
  padding-left: 40px;
}

.search-icon {
  position: absolute;
  left: 13px;
  top: 50%;
  transform: translateY(-50%);
  color: var(--igc-cinza-claro);
  font-size: 15px;
  pointer-events: none;
}

/* ===================== FILTROS ===================== */
.filters-row {
  display: flex;
  gap: 10px;
  flex-wrap: wrap;
  align-items: center;
  margin-bottom: 20px;
}

.filter-chip {
  padding: 5px 13px;
  border-radius: 20px;
  font-size: 12.5px;
  font-weight: 500;
  cursor: pointer;
  border: 1.5px solid var(--igc-cinza-borda);
  background: var(--igc-branco);
  color: var(--igc-cinza-medio);
  transition: var(--transition);
}

.filter-chip:hover, .filter-chip.active {
  background: var(--igc-azul-suave);
  border-color: var(--igc-azul-claro);
  color: var(--igc-azul-escuro);
}

/* ===================== CHAMADO DETALHE ===================== */
.chamado-detail-grid {
  display: grid;
  grid-template-columns: 1fr 280px;
  gap: 20px;
}

.chamado-meta-item {
  display: flex;
  flex-direction: column;
  gap: 2px;
  padding: 12px 14px;
  background: var(--igc-cinza-bg);
  border-radius: var(--radius-md);
}

.chamado-meta-label {
  font-size: 11px;
  font-weight: 600;
  color: var(--igc-cinza-claro);
  text-transform: uppercase;
  letter-spacing: 0.5px;
}

.chamado-meta-value {
  font-size: 13.5px;
  color: var(--igc-cinza-escuro);
  font-weight: 500;
}

/* ===================== IMGS PRINTS ===================== */
.prints-grid {
  display: flex;
  flex-wrap: wrap;
  gap: 10px;
  margin-top: 10px;
}

.print-img-wrapper {
  position: relative;
  cursor: pointer;
  border-radius: var(--radius-md);
  overflow: hidden;
  border: 2px solid var(--igc-cinza-borda);
  transition: var(--transition);
}

.print-img-wrapper:hover {
  border-color: var(--igc-azul-claro);
  box-shadow: var(--shadow-md);
}

.print-img-wrapper img {
  width: 100px;
  height: 80px;
  object-fit: cover;
  display: block;
}

/* Lightbox */
.lightbox {
  position: fixed;
  inset: 0;
  background: rgba(0,0,0,0.88);
  z-index: 3000;
  display: flex;
  align-items: center;
  justify-content: center;
  padding: 20px;
  opacity: 0;
  visibility: hidden;
  transition: opacity 0.2s ease, visibility 0.2s ease;
}

.lightbox.active {
  opacity: 1;
  visibility: visible;
}

.lightbox img {
  max-width: 100%;
  max-height: 90vh;
  border-radius: var(--radius-md);
  box-shadow: 0 20px 60px rgba(0,0,0,0.5);
}

.lightbox-close {
  position: fixed;
  top: 20px;
  right: 20px;
  width: 40px;
  height: 40px;
  border-radius: 50%;
  background: rgba(255,255,255,0.15);
  border: none;
  color: white;
  font-size: 20px;
  cursor: pointer;
  display: flex;
  align-items: center;
  justify-content: center;
  transition: var(--transition);
}

.lightbox-close:hover { background: rgba(255,255,255,0.3); }

/* ===================== FOOTER ===================== */
footer {
  background: var(--igc-azul-escuro);
  color: rgba(255,255,255,0.75);
  padding: 24px 0;
  font-size: 13px;
  margin-top: auto;
}

footer .container {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 16px;
  flex-wrap: wrap;
}

footer a {
  color: rgba(255,255,255,0.65);
}

footer a:hover {
  color: rgba(255,255,255,0.9);
}

.footer-brand {
  font-weight: 600;
  color: rgba(255,255,255,0.9);
}

/* ===================== EMPTY STATE ===================== */
.empty-state {
  text-align: center;
  padding: 48px 20px;
  color: var(--igc-cinza-medio);
}

.empty-state .empty-icon {
  font-size: 52px;
  display: block;
  margin-bottom: 12px;
  opacity: 0.45;
}

.empty-state p {
  font-size: 15px;
}

/* ===================== LOADING ===================== */
.loading-spinner {
  display: inline-block;
  width: 18px;
  height: 18px;
  border: 2.5px solid rgba(255,255,255,0.35);
  border-top-color: white;
  border-radius: 50%;
  animation: spin 0.7s linear infinite;
}

@keyframes spin {
  to { transform: rotate(360deg); }
}

/* ===================== TABS ===================== */
.tabs-header {
  display: flex;
  gap: 0;
  border-bottom: 2px solid var(--igc-cinza-borda);
  margin-bottom: 24px;
}

.tab-btn {
  padding: 10px 18px;
  font-size: 14px;
  font-weight: 500;
  color: var(--igc-cinza-medio);
  background: transparent;
  border: none;
  cursor: pointer;
  border-bottom: 3px solid transparent;
  margin-bottom: -2px;
  transition: var(--transition);
  display: flex;
  align-items: center;
  gap: 6px;
}

.tab-btn:hover {
  color: var(--igc-azul-medio);
}

.tab-btn.active {
  color: var(--igc-azul-medio);
  border-bottom-color: var(--igc-azul-medio);
  font-weight: 600;
}

.tab-content {
  display: none;
}

.tab-content.active {
  display: block;
}

/* ===================== ESCALONAMENTO EMAIL ===================== */
.escalate-box {
  background: #fff8e1;
  border: 2px solid #ffca28;
  border-radius: var(--radius-lg);
  padding: 18px 20px;
}

.escalate-box h4 {
  color: #5d4037;
  font-size: 14px;
  font-weight: 600;
  display: flex;
  align-items: center;
  gap: 6px;
  margin-bottom: 6px;
}

.escalate-box p {
  font-size: 13px;
  color: #6d4c41;
  line-height: 1.55;
}

/* ===================== FAQ / ACCORDION ===================== */
.accordion-item {
  border: 1px solid var(--igc-cinza-borda);
  border-radius: var(--radius-md);
  overflow: hidden;
  margin-bottom: 8px;
}

.accordion-btn {
  width: 100%;
  text-align: left;
  padding: 14px 18px;
  background: var(--igc-branco);
  border: none;
  cursor: pointer;
  font-size: 14px;
  font-weight: 500;
  color: var(--igc-cinza-escuro);
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 8px;
  transition: var(--transition);
}

.accordion-btn:hover {
  background: var(--igc-cinza-bg);
}

.accordion-btn.active {
  background: var(--igc-azul-suave);
  color: var(--igc-azul-escuro);
}

.accordion-icon {
  transition: transform 0.2s ease;
  font-size: 12px;
  color: var(--igc-cinza-claro);
}

.accordion-btn.active .accordion-icon {
  transform: rotate(180deg);
  color: var(--igc-azul-medio);
}

.accordion-content {
  max-height: 0;
  overflow: hidden;
  transition: max-height 0.25s ease;
  background: var(--igc-cinza-bg);
}

.accordion-content.open {
  max-height: 500px;
}

.accordion-content p {
  padding: 14px 18px;
  font-size: 13.5px;
  color: var(--igc-cinza-medio);
  line-height: 1.6;
}

/* ===================== RESPONSIVE ===================== */
@media (max-width: 768px) {
  .header-nav { display: none; }

  .mobile-menu-btn {
    display: flex !important;
    align-items: center;
    gap: 6px;
    padding: 7px 12px;
    background: var(--igc-cinza-bg);
    border: 1px solid var(--igc-cinza-borda);
    border-radius: var(--radius-md);
    color: var(--igc-cinza-escuro);
    cursor: pointer;
    font-size: 13px;
    font-weight: 500;
  }

  .form-row {
    grid-template-columns: 1fr;
  }

  .chamado-detail-grid {
    grid-template-columns: 1fr;
  }

  .stats-grid {
    grid-template-columns: repeat(2, 1fr);
  }

  .hero h1 { font-size: 22px; }

  .steps-bar { display: none; }

  .filters-row { flex-direction: column; align-items: stretch; }
  .filter-chip { text-align: center; }

  .barra-gov .barra-links { display: none; }

  footer .container {
    flex-direction: column;
    text-align: center;
  }
}

.mobile-menu-btn { display: none; }

/* ===================== UTILITÁRIOS ===================== */
.text-center { text-align: center; }
.text-right { text-align: right; }
.d-flex { display: flex; }
.align-center { align-items: center; }
.justify-between { justify-content: space-between; }
.gap-8 { gap: 8px; }
.gap-12 { gap: 12px; }
.gap-16 { gap: 16px; }
.mt-4 { margin-top: 4px; }
.mt-8 { margin-top: 8px; }
.mt-12 { margin-top: 12px; }
.mt-16 { margin-top: 16px; }
.mt-24 { margin-top: 24px; }
.mb-4 { margin-bottom: 4px; }
.mb-8 { margin-bottom: 8px; }
.mb-12 { margin-bottom: 12px; }
.mb-16 { margin-bottom: 16px; }
.mb-24 { margin-bottom: 24px; }
.fw-500 { font-weight: 500; }
.fw-600 { font-weight: 600; }
.fw-700 { font-weight: 700; }
.text-muted { color: var(--igc-cinza-medio); }
.text-small { font-size: 12.5px; }
.w-full { width: 100%; }
.hidden { display: none !important; }

/* =====================================================
   CHAT IGC – Widget Flutuante
   ===================================================== */

/* ── Botão FAB (flutuante) ── */
.chat-fab {
  position: fixed;
  bottom: 28px;
  right: 28px;
  width: 58px;
  height: 58px;
  border-radius: 50%;
  background: var(--igc-azul-medio);
  color: #fff;
  border: none;
  cursor: pointer;
  box-shadow: 0 4px 18px rgba(0,0,0,0.40);
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 22px;
  z-index: 9000;
  transition: background 0.2s, transform 0.2s, box-shadow 0.2s;
}
.chat-fab:hover {
  background: var(--igc-azul-claro);
  transform: scale(1.08);
  box-shadow: 0 6px 24px rgba(0,0,0,0.50);
}
.chat-fab:focus-visible {
  outline: 3px solid var(--igc-azul-claro);
  outline-offset: 3px;
}
.chat-fab-badge {
  position: absolute;
  top: -4px;
  right: -4px;
  min-width: 20px;
  height: 20px;
  padding: 0 5px;
  border-radius: 10px;
  background: var(--igc-vermelho);
  color: #fff;
  font-size: 11px;
  font-weight: 700;
  display: none;
  align-items: center;
  justify-content: center;
  border: 2px solid #fff;
}

/* ── Painel principal ── */
.chat-panel {
  position: fixed;
  bottom: 96px;
  right: 28px;
  width: 420px;
  max-width: calc(100vw - 32px);
  height: 600px;
  max-height: calc(100vh - 120px);
  background: var(--igc-cinza-bg);
  border-radius: var(--radius-xl);
  box-shadow: 0 12px 48px rgba(0,0,0,0.22);
  display: flex;
  flex-direction: column;
  z-index: 9001;
  overflow: hidden;
  border: 1px solid var(--igc-cinza-borda);
  transform: scale(0.92) translateY(20px);
  opacity: 0;
  pointer-events: none;
  transition: transform 0.25s cubic-bezier(0.34,1.56,0.64,1), opacity 0.2s ease;
}
.chat-panel-aberto {
  transform: scale(1) translateY(0);
  opacity: 1;
  pointer-events: all;
}

/* ── Header do painel ── */
.chat-header {
  background: linear-gradient(135deg, var(--igc-azul-escuro) 0%, var(--igc-azul-medio) 100%);
  color: #fff;
  padding: 14px 16px 12px;
  display: flex;
  align-items: center;
  gap: 12px;
  flex-shrink: 0;
}
.chat-header-icon {
  width: 36px;
  height: 36px;
  border-radius: 50%;
  background: rgba(255,255,255,0.15);
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 16px;
  flex-shrink: 0;
}
.chat-header-info {
  flex: 1;
  min-width: 0;
}
.chat-header-titulo {
  font-size: 14.5px;
  font-weight: 700;
  letter-spacing: 0.2px;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}
.chat-header-subtitulo {
  font-size: 11.5px;
  opacity: 0.80;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}
.chat-header-close {
  background: rgba(255,255,255,0.15);
  border: none;
  color: #fff;
  width: 30px;
  height: 30px;
  border-radius: 50%;
  cursor: pointer;
  font-size: 14px;
  display: flex;
  align-items: center;
  justify-content: center;
  transition: background 0.15s;
  flex-shrink: 0;
}
.chat-header-close:hover { background: rgba(255,255,255,0.30); }

/* ── Barra de usuário ── */
.chat-usuario-bar {
  background: #fff;
  border-bottom: 1px solid var(--igc-cinza-borda);
  padding: 8px 14px;
  display: flex;
  align-items: center;
  gap: 8px;
  font-size: 12.5px;
  flex-shrink: 0;
  min-height: 42px;
}
.chat-av-mini {
  width: 26px;
  height: 26px;
  border-radius: 50%;
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 11px;
  font-weight: 700;
  color: #fff;
  flex-shrink: 0;
}
.chat-usuario-nome {
  font-weight: 600;
  color: var(--igc-azul-escuro);
  flex: 1;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}
.chat-trocar-btn {
  background: none;
  border: 1px solid var(--igc-cinza-borda);
  border-radius: var(--radius-sm);
  color: var(--igc-cinza-medio);
  cursor: pointer;
  padding: 3px 7px;
  font-size: 11px;
  transition: var(--transition);
}
.chat-trocar-btn:hover { background: var(--igc-azul-suave); color: var(--igc-azul-medio); }
.chat-usuario-login-btn {
  background: var(--igc-azul-suave);
  border: 1px solid var(--igc-azul-claro);
  border-radius: var(--radius-md);
  color: var(--igc-azul-medio);
  cursor: pointer;
  padding: 5px 14px;
  font-size: 12.5px;
  font-weight: 600;
  width: 100%;
  transition: var(--transition);
}
.chat-usuario-login-btn:hover { background: var(--igc-azul-medio); color: #fff; }

/* ── Abas de Salas ── */
.chat-salas-bar {
  background: #fff;
  border-bottom: 1px solid var(--igc-cinza-borda);
  display: flex;
  overflow-x: auto;
  flex-shrink: 0;
  scrollbar-width: none;
}
.chat-salas-bar::-webkit-scrollbar { display: none; }
.chat-sala-btn {
  display: flex;
  align-items: center;
  gap: 5px;
  padding: 9px 13px;
  border: none;
  background: none;
  cursor: pointer;
  font-size: 12px;
  font-weight: 500;
  color: var(--igc-cinza-medio);
  white-space: nowrap;
  border-bottom: 3px solid transparent;
  transition: var(--transition);
  position: relative;
  font-family: var(--font-primary);
}
.chat-sala-btn:hover { color: var(--igc-azul-medio); background: var(--igc-azul-suave); }
.chat-sala-ativa {
  color: var(--igc-azul-medio) !important;
  border-bottom-color: var(--igc-azul-medio) !important;
  background: var(--igc-azul-suave);
  font-weight: 700;
}
.chat-badge-nao-lidas {
  background: var(--igc-vermelho);
  color: #fff;
  font-size: 10px;
  font-weight: 700;
  padding: 1px 5px;
  border-radius: 8px;
  min-width: 18px;
  text-align: center;
}

/* ── Área de Mensagens ── */
.chat-mensagens {
  flex: 1;
  overflow-y: auto;
  padding: 14px 14px 8px;
  display: flex;
  flex-direction: column;
  gap: 6px;
  scroll-behavior: smooth;
}
.chat-mensagens::-webkit-scrollbar { width: 5px; }
.chat-mensagens::-webkit-scrollbar-track { background: transparent; }
.chat-mensagens::-webkit-scrollbar-thumb { background: var(--igc-cinza-borda); border-radius: 3px; }

/* ── Separador de Data ── */
.chat-separador-data {
  display: flex;
  align-items: center;
  gap: 8px;
  margin: 10px 0 6px;
  color: var(--igc-cinza-claro);
  font-size: 11.5px;
  font-weight: 600;
  text-transform: uppercase;
  letter-spacing: 0.5px;
}
.chat-separador-data::before,
.chat-separador-data::after {
  content: '';
  flex: 1;
  height: 1px;
  background: var(--igc-cinza-borda);
}

/* ── Mensagem ── */
.chat-msg {
  display: flex;
  gap: 8px;
  align-items: flex-end;
  animation: chatMsgIn 0.18s ease both;
}
.chat-msg-eu {
  flex-direction: row-reverse;
}
.chat-msg-eu .chat-bubble-wrap {
  align-items: flex-end;
}
@keyframes chatMsgIn {
  from { opacity: 0; transform: translateY(8px); }
  to   { opacity: 1; transform: translateY(0); }
}
.chat-avatar {
  width: 30px;
  height: 30px;
  border-radius: 50%;
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 12px;
  font-weight: 700;
  flex-shrink: 0;
}
.chat-bubble-wrap {
  display: flex;
  flex-direction: column;
  gap: 3px;
  max-width: 82%;
}
.chat-meta {
  display: flex;
  align-items: center;
  gap: 5px;
  flex-wrap: wrap;
}
.chat-nome {
  font-size: 11.5px;
  font-weight: 700;
}
.chat-perfil-badge {
  font-size: 10px;
  font-weight: 600;
  padding: 1px 6px;
  border-radius: 6px;
}
.chat-ref-badge {
  font-size: 10px;
  background: var(--igc-amarelo-claro);
  color: var(--igc-amarelo);
  padding: 1px 6px;
  border-radius: 6px;
  font-weight: 600;
}
.chat-bubble {
  border-radius: 14px 14px 14px 4px;
  padding: 8px 12px;
  word-break: break-word;
}
.chat-msg-eu .chat-bubble {
  border-radius: 14px 14px 4px 14px;
}
.chat-bubble p {
  font-size: 13.5px;
  line-height: 1.5;
  margin: 0;
}
.chat-hora {
  font-size: 10.5px;
  color: var(--igc-cinza-claro);
  text-align: right;
}

/* ── Estados vazios e loading ── */
.chat-vazio {
  display: flex;
  flex-direction: column;
  align-items: center;
  justify-content: center;
  flex: 1;
  gap: 12px;
  color: var(--igc-cinza-claro);
  text-align: center;
  padding: 32px 20px;
}
.chat-vazio i { font-size: 36px; opacity: 0.4; }
.chat-vazio p { font-size: 13.5px; line-height: 1.6; }
.chat-loading {
  display: flex;
  align-items: center;
  justify-content: center;
  gap: 8px;
  color: var(--igc-cinza-medio);
  font-size: 13px;
  padding: 32px 16px;
  flex: 1;
}

/* ── Referência a protocolo ── */
.chat-ref-bar {
  background: var(--igc-amarelo-claro);
  border-top: 1px solid #ffe082;
  padding: 6px 14px;
  font-size: 12px;
  color: var(--igc-amarelo);
  font-weight: 600;
  display: none;
  flex-shrink: 0;
}

/* ── Barra de entrada ── */
.chat-input-area {
  background: #fff;
  border-top: 1px solid var(--igc-cinza-borda);
  padding: 10px 12px;
  flex-shrink: 0;
}
.chat-erro {
  font-size: 12px;
  color: var(--igc-vermelho);
  margin-bottom: 6px;
  display: none;
}
.chat-input-row {
  display: flex;
  gap: 8px;
  align-items: flex-end;
}
.chat-input {
  flex: 1;
  border: 1.5px solid var(--igc-cinza-borda);
  border-radius: var(--radius-md);
  padding: 8px 12px;
  font-size: 13.5px;
  font-family: var(--font-primary);
  resize: none;
  min-height: 38px;
  max-height: 100px;
  line-height: 1.5;
  color: var(--igc-cinza-escuro);
  background: var(--igc-cinza-bg);
  transition: border-color 0.15s;
}
.chat-input:focus {
  outline: none;
  border-color: var(--igc-azul-claro);
  background: #fff;
}
.chat-input::placeholder { color: var(--igc-cinza-claro); }
.chat-enviar-btn {
  width: 38px;
  height: 38px;
  border-radius: 50%;
  background: var(--igc-azul-medio);
  color: #fff;
  border: none;
  cursor: pointer;
  font-size: 15px;
  display: flex;
  align-items: center;
  justify-content: center;
  flex-shrink: 0;
  transition: background 0.15s, transform 0.15s;
}
.chat-enviar-btn:hover:not(:disabled) { background: var(--igc-azul-claro); transform: scale(1.08); }
.chat-enviar-btn:disabled { opacity: 0.45; cursor: not-allowed; }
.chat-rodape-info {
  display: flex;
  justify-content: space-between;
  align-items: center;
  margin-top: 5px;
}
.chat-hint-enter {
  font-size: 11px;
  color: var(--igc-cinza-claro);
}
.chat-contador-chars {
  font-size: 11px;
  color: var(--igc-cinza-claro);
}

/* ── Overlay de Login ── */
.chat-login-overlay {
  position: fixed;
  inset: 0;
  background: rgba(26,58,92,0.55);
  z-index: 9500;
  display: none;
  align-items: center;
  justify-content: center;
  padding: 16px;
  backdrop-filter: blur(3px);
}
.chat-login-card {
  background: #fff;
  border-radius: var(--radius-xl);
  box-shadow: 0 16px 56px rgba(0,0,0,0.25);
  padding: 32px 28px 28px;
  width: 100%;
  max-width: 380px;
  animation: chatLoginIn 0.22s ease both;
}
@keyframes chatLoginIn {
  from { opacity: 0; transform: translateY(-18px) scale(0.97); }
  to   { opacity: 1; transform: translateY(0) scale(1); }
}
.chat-login-icon {
  width: 56px;
  height: 56px;
  border-radius: 50%;
  background: var(--igc-azul-suave);
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 24px;
  color: var(--igc-azul-medio);
  margin: 0 auto 16px;
}
.chat-login-titulo {
  text-align: center;
  font-size: 18px;
  font-weight: 700;
  color: var(--igc-azul-escuro);
  margin-bottom: 6px;
}
.chat-login-sub {
  text-align: center;
  font-size: 13px;
  color: var(--igc-cinza-medio);
  margin-bottom: 20px;
  line-height: 1.5;
}
.chat-login-form {
  display: flex;
  flex-direction: column;
  gap: 14px;
}
.chat-login-form label {
  font-size: 12.5px;
  font-weight: 600;
  color: var(--igc-cinza-escuro);
  margin-bottom: 4px;
  display: block;
}
.chat-login-form input,
.chat-login-form select {
  width: 100%;
  padding: 9px 12px;
  border: 1.5px solid var(--igc-cinza-borda);
  border-radius: var(--radius-md);
  font-size: 13.5px;
  font-family: var(--font-primary);
  color: var(--igc-cinza-escuro);
  background: var(--igc-cinza-bg);
  transition: border-color 0.15s;
}
.chat-login-form input:focus,
.chat-login-form select:focus {
  outline: none;
  border-color: var(--igc-azul-claro);
  background: #fff;
}
.chat-login-btn {
  background: var(--igc-azul-medio);
  color: #fff;
  border: none;
  border-radius: var(--radius-md);
  padding: 11px;
  font-size: 14px;
  font-weight: 700;
  cursor: pointer;
  transition: background 0.15s;
  font-family: var(--font-primary);
  width: 100%;
  margin-top: 4px;
}
.chat-login-btn:hover { background: var(--igc-azul-claro); }
.chat-login-aviso {
  font-size: 11.5px;
  color: var(--igc-cinza-claro);
  text-align: center;
  margin-top: 10px;
  line-height: 1.5;
}

/* ── Tooltip de ajuda ── */
.chat-fab-tooltip {
  position: fixed;
  bottom: 96px;
  right: 28px;
  background: var(--igc-azul-escuro);
  color: #fff;
  font-size: 12.5px;
  padding: 7px 14px;
  border-radius: var(--radius-md);
  box-shadow: var(--shadow-md);
  pointer-events: none;
  opacity: 0;
  transform: translateY(6px);
  transition: opacity 0.2s, transform 0.2s;
  white-space: nowrap;
  z-index: 8999;
}
.chat-fab:hover + .chat-fab-tooltip,
.chat-fab-tooltip.visivel { opacity: 1; transform: translateY(0); }

/* ── Responsivo ── */
@media (max-width: 480px) {
  .chat-panel {
    bottom: 0;
    right: 0;
    width: 100vw;
    max-width: 100vw;
    height: 100dvh;
    max-height: 100dvh;
    border-radius: 0;
  }
  .chat-fab {
    bottom: 16px;
    right: 16px;
  }
}